Anglian Water

There are times when our customers may require extra support – whatever they need – we’re here to help offer both practical and financial assistance.
This QR code can be scanned by a smart phone and you will be taken directly to the support page on their website or please click here

Priority Services Register 

The Priority Services Register provides free practical support to a range of people who might need extra help due varying factors including age, ill health or disability. This includes families with young children or those with caring responsibilities. 

The wide range of support services includes: – 

  • Sending bills in alternative formats
  • Proactively contacting our customers in the event of an incident and if necessary supplying bottled water to them
  • Helping read our customers water meters if they’re unable to do it themselves
  • Protecting our customers against bogus callers and scams with our password scheme
  • For our customers whose first language isn’t English, we can communicate through over 3000 languages using an interpreters service & also Sign Language.
  • We have our knock and wait service, for our customers who need a little extra time to get to the door 

Financial Support 

Our Extra Care Support is in place to help our customers who are finding bills difficult. We can help with everything from managing payments to debt. Here are some of the ways in which we can support our customers experiencing affordability issues:- 

  • Switch to a meter 
  • Offer various payment methods 
  • Adjust payment plans to ensure it’s affordable for the customer 
  • Discounted tariffs 
  • Help maximise a customers income through providing benefit advice and signposting to any additional support they may be entitled to e.g. Blue Badge, Warm Homes Discount 
  • If a customer is struggling with debt or experiencing financial hardship, we can offer a payment holiday or breathing space which will allow them some time to seek advice 
  • We have in house debt-forgiveness schemes which can help get customers back on track who have fallen into debt with their water bill. This includes a crisis fund called the Anglian Water Assistance Fund 

Additional Self help links


We do not personally give debt advice or offer counselling, however here are some helpful, local agencies that can help you.

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